Dear Valued Families:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits. Our infection control processes are made so that when your child receives care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA)
, the U.S. Centers for Disease Control and Prevention (CDC)
and the Occupational Safety and Health Administration (OSHA)
. We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Prior to arrival, we request that all families update health histories and account information online through our website. If you have trouble logging in, please call the office.
- You will be asked some screening questions online and then again when you arrive to the office. Everyone entering the office will have their temperature taken. Please wear a mask upon entry.
- We have hand sanitizer that we will ask you to use when you enter the office. You will find some in the reception area and other places for you to use as needed.
- To limit the number of people in the office, we request that only one guardian be present per patient. If possible, please do not bring siblings/others that do not have appointments. For our older patients who are comfortable, we ask that they come back into the treatment area alone.
- You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
- You will notice that we may be wearing extra Personal Protective Equipment (PPE) as recommended by the ADA, the CDC and OSHA, depending upon the type of appointment. Please remind your child that it's still us under those face shields!
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you and your children safe in our practice. Thank you for entrusting your children to our care. We value that trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Nichols and Team